FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?
Browse the collection, select your preferred piece and size, then add it to your bag. Proceed to checkout to complete your order.

HOW CAN I CHECK MY ORDER STATUS?
Once your order is shipped, you will receive tracking details on your registered email.

HOW LONG DOES DELIVERY TAKE?
Orders are usually processed and dispatched within the stated processing time. Delivery time may vary depending on your location.

DO YOU OFFER RETURNS OR EXCHANGES?
Yes, returns and exchanges are available according to our return policy. Please check our Returns & Exchange policy for eligibility and conditions.

HOW DO I CHOOSE MY SIZE?
Please refer to the size guide available on the product page before placing your order.

WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?
Contact us as soon as possible with your order number and clear photographs of the product. Our support team will assist you.

HOW CAN I CONTACT UNDO THEORY?
You can reach us through the Contact page or the support details provided on our website.