Terms of service

WELCOME TO UNDO THEORY.

These Terms of Service govern your use of the UNDO THEORY website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. ABOUT UNDO THEORY

UNDO THEORY is an independent clothing and lifestyle brand.

Throughout these Terms, “UNDO THEORY”, “we”, “us”, or “our” refers to the business operating this website.

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes.

You must not:
• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Copy, reproduce, or misuse our website content without permission
• Interfere with the security or operation of the website

We reserve the right to restrict or terminate access where necessary.

3. PRODUCTS & AVAILABILITY

We make reasonable efforts to display product descriptions, images, colours, sizes, and other information accurately.

However, colours may appear slightly different depending on your device or screen.

Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

4. PRICING

All product prices displayed on the website are in Indian Rupees (INR), unless stated otherwise.

Prices may change without prior notice.

We reserve the right to correct pricing, product, or promotional errors. If an order has been placed with an incorrect price due to an obvious error, we may contact you before processing the order.

5. ORDERS

Placing an order does not automatically guarantee acceptance of the order.

We reserve the right to cancel or decline an order where necessary, including in cases of product unavailability, pricing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. PAYMENT

We accept the payment methods made available at checkout.

You agree to provide accurate and complete billing and contact information when placing an order.

For Cash on Delivery orders, you agree to accept the order and make the required payment upon delivery.

7. SHIPPING & DELIVERY

We currently ship across India.

Orders are expected to be delivered within 5–6 working days after dispatch.

Delivery timelines may vary depending on location, courier availability, weather, public holidays, or circumstances beyond our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's delivery process.

8. RETURNS, EXCHANGES & REFUNDS

Returns or exchanges are subject to our Return, Exchange & Refund Policy.

Eligible returns or exchanges can generally be requested within 7 days of delivery, subject to the conditions specified in our return policy.

Size exchanges are subject to product availability.

For damaged, defective, or incorrectly delivered products, customers should contact us within the applicable time period stated in our return policy.

9. INTELLECTUAL PROPERTY

All content available on the UNDO THEORY website, including logos, brand names, graphics, photographs, product designs, text, artwork, videos, and other materials, belongs to or is used by UNDO THEORY with appropriate rights.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

10. USER CONTENT

If you submit photographs, reviews, comments, or other content to UNDO THEORY, you are responsible for ensuring that you have the necessary rights to submit that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, or infringes the rights of another person.

11. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, shipping partners, analytics services, and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

12. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, UNDO THEORY will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be published on this page with the revised terms. Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. GOVERNING LAW

These Terms shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the applicable matter and location.

16. CONTACT

If you have questions regarding these Terms of Service, our products, orders, or policies, please contact us through the Contact page on our website.

UNDO THEORY

REWRITE YOUR DEFAULT.
NOT YOUR STORY.