Refund policy

RETURN, EXCHANGE & REFUND POLICY

At UNDO THEORY, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will assist you.

RETURN & EXCHANGE WINDOW

Returns or exchanges can be requested within 7 days of delivery.

To be eligible, the product must be:
• Unworn and unused
• Unwashed
• In its original condition
• With all original tags attached
• In the original packaging

Products that have been worn, washed, altered, damaged, or used may not be accepted.

SIZE EXCHANGE

Size exchanges are available for eligible products, subject to availability.

If your preferred size is unavailable, we will contact you to discuss the available options.

DAMAGED OR WRONG PRODUCT

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the product and packaging.

After verification, we will arrange an appropriate resolution.

NON-RETURNABLE PRODUCTS

Returns or exchanges may not be accepted for:
• Worn or washed products
• Products without original tags
• Products damaged after delivery
• Altered products
• Products that do not meet the return conditions stated above

REFUNDS

Once the returned product is received and inspected, we will notify you whether your return has been approved.

For approved returns, the eligible refund amount will be processed to the original payment method.

For COD orders, the refund will be processed through an available bank account or UPI method provided by the customer.

Refund processing time may vary depending on the payment provider or bank.

SHIPPING CHARGES

Original shipping charges, if applicable, may be non-refundable.

For size exchanges or customer-initiated returns, return shipping charges may be borne by the customer.

For damaged, defective, or incorrectly delivered products, UNDO THEORY will assist with the return shipping.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us through our Contact page and provide:

• Order number
• Product name
• Reason for return/exchange
• Clear photographs/videos where applicable

Our team will review the request and provide the next steps.

UNDO THEORY reserves the right to refuse returns or exchanges that do not meet the conditions stated in this policy.